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    Cancellation & Refund Policy

    This Cancellation and Refund Policy outlines the terms governing cancellations, refunds, and booking adjustments made through the TherraSpace platform (“Platform”).

    By making a booking on TherraSpace, users agree to this policy.

    • Last updated: April 2026
    On this page · 12 sections
    1. 1.Booking Confirmation
    2. 2.Pricing Structure (Important Clarification)
    3. 3.Free Cancellation (48 Hours or More)
    4. 4.Partial Refund (24 to 48 Hours)
    5. 5.Late Cancellation (Less Than 24 Hours)
    6. 6.No-Show Policy
    7. 7.Cancellation by Space Owner
    8. 8.Refund Processing Timelines
    9. 9.Platform Role & Limitations
    10. 10.Disputes
    11. 11.Exceptional Circumstances
    12. 12.Contact

    1. Booking Confirmation

    A booking is confirmed only after successful payment through the Platform.

    Once confirmed:

    • The selected space is reserved for the therapist
    • The space owner commits availability for the booked time

    Users are responsible for reviewing listing details, timings, and pricing before confirming a booking.

    2. Pricing Structure (Important Clarification)

    The total amount paid by the therapist may include:

    • Space rental fee (set by the space owner)
    • Platform / convenience fee (charged by TherraSpace)

    TherraSpace acts as an intermediary and collects payments on behalf of space owners.

    3. Free Cancellation (48 Hours or More)

    If a booking is cancelled 48 hours or more before the scheduled session:

    • Full refund of the booking amount will be issued
    • Platform / convenience fees may be non-refundable unless otherwise stated
    Note for TreeHouse (Workshop & Group Spaces): A special 1-week (7 days) cancellation policy applies. Full refund of space charges is issued if cancelled 7+ days before the session; cancellations made within 7 days are non-refundable.

    4. Partial Refund (24 to 48 Hours)

    If a booking is cancelled between 24 and 48 hours before the session:

    • 50% of the space rental amount will be refunded
    • Remaining amount may be retained as compensation for the space owner
    • Platform / convenience fees are non-refundable

    5. Late Cancellation (Less Than 24 Hours)

    If cancelled less than 24 hours before the session:

    • No refund will be issued
    • Full booking amount is retained

    6. No-Show Policy

    If the therapist does not arrive for the booking and has not cancelled in advance:

    • The booking will be considered a no-show
    • No refund will be issued

    7. Cancellation by Space Owner

    If a space owner cancels a confirmed booking:

    • The therapist will receive a full refund of the amount paid
    • TherraSpace may assist in finding alternative spaces, where possible

    8. Refund Processing Timelines

    • Refunds will be initiated within 5–7 business days
    • Actual credit timelines depend on the payment provider or bank

    9. Platform Role & Limitations

    TherraSpace:

    • Facilitates bookings between therapists and space owners
    • Does not own or manage listed spaces
    • Does not guarantee availability beyond confirmed bookings

    Refunds are processed in accordance with this policy unless required otherwise by law.

    10. Disputes

    In case of disputes:

    • Users may contact TherraSpace support
    • TherraSpace may review the situation and facilitate communication

    However:

    • Final responsibility lies with the therapist and space owner
    • TherraSpace is not obligated to resolve disputes

    11. Exceptional Circumstances

    TherraSpace may, at its sole discretion, offer refunds outside this policy in exceptional cases, including:

    • Technical errors
    • Duplicate payments
    • Platform-related issues

    12. Contact

    For refund-related queries:

    Email: support@therraspace.com