Privacy Policy

1. Information We Collect

1.1 Account Information

• Name
• Email address
• Phone number
• Login credentials

1.2 Booking Information

• Booking history
• Space reservations
• Payment confirmations

1.3 Listing Information (for Space Owners)

• Property details
• Photos of spaces
• Pricing
• Availability schedules

1.4 Technical Information

• Device information
• Browser type
• IP address
• Platform usage activity

2. How We Use Information

TherraSpace uses collected information to:

• Create and manage user accounts
• Facilitate bookings between therapists and space owners
• Process payments and confirmations
• Send important notifications related to bookings and account activity
• Improve platform functionality, performance, and security

3. Lawful Basis for Processing

TherraSpace processes personal data based on:

• User consent
• Legitimate business purposes such as facilitating bookings, ensuring security, and improving services

By using the Platform, you consent to the collection and processing of your data as described in this Policy.

You may withdraw your consent at any time by contacting us; however, this may impact your ability to use certain services.

4. Therapy Session Confidentiality

TherraSpace does not access, monitor, or store any information exchanged during therapy sessions conducted in booked spaces.

Therapists are solely responsible for maintaining client confidentiality and complying with applicable ethical and legal standards.

5. Sharing of Information

TherraSpace may share information only when necessary:

• Between therapists and space owners to facilitate bookings
• With secure third-party payment providers to process transactions
• When required by law, regulation, or legal process

TherraSpace does not sell personal data to third parties.

6. Payment Information

TherraSpace does not store sensitive payment information such as debit/credit card details.

All payments are processed through secure third-party payment gateways.

7. Data Retention

TherraSpace retains personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

8. Data Security

TherraSpace implements appropriate technical and organizational measures to protect user data, including:

• Secure authentication systems
• Encrypted connections
• Restricted access controls

However, no system is completely secure, and users acknowledge this risk.

9. User Rights

Under applicable data protection laws, users have the right to:

• Access their personal data
• Request correction of inaccurate information
• Request deletion of their data
• Withdraw consent for data processing

To exercise these rights, users may contact TherraSpace using the details provided below.

10. Cookies and Analytics

TherraSpace may use cookies and similar technologies to:

• Improve platform functionality
• Analyze user behavior
• Enhance user experience

Users may disable cookies through browser settings; however, some features may not function properly.

11. Data Transfers

User data may be stored or processed on servers located within or outside India.

TherraSpace ensures that such data transfers comply with applicable data protection laws.

12. Sensitive Information Disclaimer

TherraSpace does not intentionally collect or process sensitive personal data related to therapy sessions.

Any confidential or sensitive information shared during therapy sessions remains the responsibility of the therapist.

13. Account Deletion

Users may request deletion of their account and personal data by contacting TherraSpace support.

Certain information may be retained as required by law or for legitimate business purposes.

14. Changes to this Privacy Policy

TherraSpace may update this Privacy Policy from time to time.

Users will be notified of significant changes through the Platform or via email.

Continued use of the Platform constitutes acceptance of the updated Policy.

15. Grievance Officer

In accordance with applicable laws, users may contact the Grievance Officer for any concerns regarding data processing:

Name: Aditya Kumar
Email: aditya@therraspace.com